1. Introduction
NeatPath Guild (“we”, “us”, “our”) provides wax seal making courses and community features. This Privacy Policy explains how we process personal information when you use our website and services.
2. Information We Collect
- Account data such as name, email address, and login credentials.
- Transactional data including purchased courses and billing-related metadata handled by our payment provider.
- Usage data such as pages visited, device/browser information, and general location derived from IP (no precise geolocation).
- Communication data from forms, support messages, and feedback.
3. How We Use Information
- Provide and improve courses, community features, and customer support.
- Process payments and send transactional messages (receipts, reminders).
- Customize content and remember preferences like theme and cookie consent.
- Maintain security, monitor performance, and prevent abuse.
4. Cookies and Similar Technologies
We use essential cookies to keep you signed in, remember preferences, and maintain session security. Optional analytics or marketing cookies are used only with your consent. See the cookie banner for choices.
5. Legal Bases for Processing
We rely on performance of a contract (to deliver courses), legitimate interests (to secure and improve services), consent (for marketing and certain cookies), and legal obligations (record keeping).
6. Sharing and Disclosure
We share information with service providers that help operate our platform (hosting, payment processing, email). We require strict confidentiality and security from these providers. We may disclose information if required by law or to protect our rights and users.
7. Data Retention
We retain personal information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise these rights, contact [email protected].
9. International Transfers
We may process and store information in countries other than where you reside. We implement safeguards appropriate to such transfers.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children under 13.
11. Security
We apply technical and organizational measures designed to protect information, but no method is 100% secure. Please use strong, unique passwords.
12. Changes to this Policy
We may update this Policy. We will post the updated version with a new “Effective date.”
13. Contact Us
If you have questions about this Policy, email [email protected] or write to: NeatPath Guild, 548 Market St, San Francisco, CA 94104, USA.